Policies
Ordering, custom work, shipping, returns, and refunds.
Orders and payment
Payment is required to complete your purchase and before production begins. Submitting the order form sends us your order details but does not complete a purchase. If you have questions before paying, please contact us. For custom design work, artwork must also be approved before production begins.
Custom design and artwork approval
For custom design work, the customer must approve the artwork before production begins. Design fees are invoiced separately from the product cost and will be clearly communicated before design work begins.
Production time
Most orders are custom made. Turnaround time is usually 2 business days for most orders and about 1 week for large items or large quantities. For custom design work, production begins after the customer approves the artwork.
Shipping
We ship to all 50 states using USPS Ground Advantage at USPS published retail rates.
Returns and refunds
If your product is not as described or arrives damaged, contact us at sawdust@cattywampuskc.com within 7 days of delivery for a full refund. Please include photos showing the damage or how the product differs from its description.
Refunds will be processed within 1 business day. Damaged items do not need to be returned.
For other return requests, custom items cannot be returned in most cases. Please contact us to discuss your request.
Clock mechanisms and hands
If a clock mechanism or hands fail within 30 days of delivery, we will gladly send you a replacement mechanism or hands. Contact us at sawdust@cattywampuskc.com for help.
Cancellations
You may cancel any time before production begins for a full refund.
Privacy
Information submitted through this site is used to answer inquiries and fulfill orders. It is not sold. Service providers used for forms, email, security, and payments may process information as needed to provide those services.